Program Quality Manager - Epsilon Crossovers Ref# 6299

General Motors   Warren, MI   Full-time     Engineering
Posted on March 5, 2023

Program Quality Manager - Epsilon Crossovers, Warren, MI, General Motors. Assure midsize crossover vehicle performance, mfg readiness, &qlty performance deliverables & dvlp psgr vehicles at qlty gates. Collect & analyze Voice of Customer data incl. JD Power qlty surveys, internal COMPASS surveys, dealer, Technical Assistance Center, & Capture Test Fleet reports to identify customer satisfaction &predict vehicle architecture gaps to meet customer expectations, & perform Lifecycle Qlty &Global Customer Audit design assmnts for fine tuning of design cha-nges through qlty gates. Supply Voice of Customer data inputs for dvlpmt of customer education library materials for new Crossover vehicle dvlpmt. Serve as qlty engrg gatekeeper to timely identify, define, & disseminate warranty, regulatory, &customer survey information, in Problem Resolution Tracking Sys, to GM engrg, mfg engrg, &mfg teams, on current/predicted qlty issues in prototype &production vehicles, incl. Body, Exterior & Closure Syss, Chassis &Braking Syss, Power-train Syss, Propulsion Syss (RESS), Infotai-nment (SW &HW), HVAC  &Interior Syss, applying advanced statistical process control, &corporate qlty strategy, to improve operational processes &implement syss to ensure defect free Crossover vehicles. Bachelor, Mechanical, Automotive, Industrial Engrg, or related. 60 mos exp as Engineer, Manager, or related, serving as qlty engrg gatekeeper to define, &disseminate warranty, regulatory, &customer survey information, to engrg &mfg teams, on qlty issues in vehicles, incl. Body, Infotainment, &Interior Syss, to improve operational processes &implement syss, or related. Mail resume to Ref#6299, GM Global Mobility, 300 Renaissance Center, MC:482-C32-C66, Detroit, MI 48265.