Desktop Support Technician 1
Desktop Support Technician 1 – Ferris State University. A Desktop Support Technician responds to incidents and requests escalated by the Service Desk that are related to customer equipment in which additional skills, knowledge, tools, or authority are required. May resolve incidents remotely, at the user’s location, or via equipment returns. Responsibilities may include hardware and software troubleshooting, deployments, moves, adds, and changes. Technicians must be customer service oriented. This position will be expected to travel to satellite campuses on occasion. Required: one year of work experience in a computer-related support position, high school diploma or equivalency, and a valid driver’s license. CompTIA A+ certification required within 90 days of employment.
Ferris State University is an Equal Opportunity employer committed to inclusion and equity.
We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.